Payments Officer
Hours – Fulltime (office based)
Location – Rarotonga
Start – Immediate
Due Date – COB Friday 13th September 2024
About Capital Security Bank
CSB has been operating for over 24 years and commenced business to service personal family trusts managed by professional trustees. This remains a key part of our service, but we have grown to include personal and corporate accounts. Today our mission is to provide top-quality Private Banking to our clients.
About the role
The Payments Officer is essential in overseeing and executing payment transactions at the bank, ensuring each process is accurate, compliant, and efficient. This role demands meticulous attention to detail, with responsibilities including managing various payment methods in alignment with regulatory standards and internal policies. The Payments Officer will also be tasked with mitigating transaction risks, delivering outstanding customer service, and working collaboratively with other departments to ensure smooth payment operations.
In this position, the Payments Officer is responsible for processing all client requests with precision and efficiency, adhering to the policies and procedures of Capital Security Bank Limited. The role requires a balance of teamwork and independence, as the Payments Officer must effectively communicate with diverse clients and ensure that payments are completed within established deadlines.
Responsibilities
- Conduct the Bank’s routine bank transactions, including wire transfers, internal transfers, and card payments, adhering to established timeframes and guidelines.
- Ensure all payment activities comply with relevant banking regulations, internal policies, and procedures.
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Monitor payment queues and resolve any issues or exceptions promptly
- Provide exceptional service to internal and external customers regarding payment inquiries and issues.
- Address and resolve customer complaints or concerns related to payments in a professional manner.
- Work closely with other departments, including Finance, Compliance, and Operations departments, to ensure seamless payment operations
- Foster trust and loyalty by consistently going the extra mile to enhance customer satisfaction and build strong relationships.
Requirements
- Proven working experience in banking or financial services
- Basic PC knowledge and familiarity
- Strong communication and time management skills
- Customer satisfaction-oriented
- Attention to detail and mathematical skills
About You
You must be a team player with a 'Can Do' attitude, and drive to deliver results and meet target expectations.You are a Cook Islander or a person willing to fully embrace and immerse yourself in the culture of the Cook Islands.
You are a motivated, energetic person with excellent time management and organizational skills, can multi-task and prioritize, and is willing to work in line with the company’s strategic direction.
You have excellent written and verbal communication skills with a super strength of attention to detail. This translates to you having the ability to complete tasks against timelines.
You have a passion for working to a high standard and you are seeking a long-term career with the Bank.
How to Apply
To apply for the Payments Officer position at Capital Security Bank, please follow these steps:
- Prepare your resume and a brief cover letter that outlines your interest in the position and highlights your relevant skills and experiences.
- Ensure that your resume includes your contact information, educational background, work experience, and any relevant certifications.
- In your cover letter, briefly mention why you're interested in joining Capital Security Bank and how your skills align with the responsibilities of the role.
- Email your resume and cover letter to Sharon Katoa at [email protected] before COB Friday 13th September 2024.
If you have any further questions or need additional information, feel free to contact Sharon Katoa at the provided email address.
We appreciate your interest in joining our team at Capital Security Bank and look forward to receiving your application!
ALL APPLICATIONS WILL BE HELD IN THE STRICTEST OF CONFIDENCE.