Banking Support Officer

Hours – 6 Months Fulltime (office based)

Location – Rarotonga

Start – Immediate

Due Date – COB Tuesday 24 March 2026

About Capital Security Bank

Capital Security Bank Limited (CSB) is a private bank based in the Cook Islands. Founded in 1997, we are an international private bank offering banking, investment and trading services to high-net-worth individuals, corporates, asset managers, trustees, and family offices.

CSB is part of the CSB Investors Group, an international group of regulated financial services operating in the Cook Islands, Mauritius, Malta, and the United Kingdom.

About the role

The Banking Support Officer role is a newly created position aligned with the Group’s strategic growth objectives. The role supports key functions within the Banking Team, primarily client onboarding and payments processing.

The successful candidate will assist with onboarding new clients by reviewing and assessing account opening applications to ensure documentation is complete, compliant, and processed efficiently. The role will also support the Payments Team by assisting with the execution of payment transactions while ensuring accuracy, compliance, and efficiency.

This position requires strong attention to detail, the ability to manage multiple tasks, and a commitment to maintaining high service standards. The role is offered as an initial 6-month contract, with the potential for extension or a longer-term opportunity.

Key Responsibilities

• Assist the Onboarding Team with client onboarding by managing new account openings, including collecting, verifying, and processing documentation within agreed timeframes to ensure accuracy, compliance, and a seamless experience for clients.
• Support the Onboarding Team in addressing client needs, responding to enquiries promptly, and delivering solutions that strengthen long-term client relationships.
• Conduct thorough due diligence and screening in line with regulatory requirements, ensuring all onboarding and account management activities remain compliant and effectively risk-managed.
• Process routine banking transactions including wire transfers, internal transfers and card payments in accordance with established timeframes and procedures.
• Ensure all payment activities comply with relevant banking regulations, internal policies, and operational guidelines.
• Monitor payment queues and resolve any issues or exceptions promptly.
• Identify and manage transaction risks, including detecting potentially fraudulent activity to prevent losses.
• Provide prompt and professional support to internal teams and clients regarding payments and new accounts enquiries and issues.

Requirements

• Experience in offshore banking or financial services is preferred.
• Knowledge of CRM systems or willingness to learn, with the ability to build strong client and colleague relationships and deliver tailored solutions.
• Background in customer service, or transaction processing is desirable, with the ability to support business growth while maintaining client satisfaction
• Proactive in identifying issues and implementing solutions.
• Clear written and verbal communication skills with clients and team members.
• Collaborative team player who supports the team in achieving goals.

About You

You must be a team player with a 'Can Do' attitude, strong attention to detail, and drive to deliver results and meet target expectations. You are a Cook Islander or a person willing to fully embrace and immerse yourself in the culture of the Cook Islands.

You are a motivated, energetic person with excellent time management and organisational skills, can multi-task and prioritise, and is willing to work in line with the company’s strategic direction.

You have excellent written and verbal communication skills with a super strength of attention to detail. This translates to you having the ability to complete tasks against timelines.

You have a passion for working to a high standard and you are seeking a long-term career with the Bank.

How to Apply

To apply for the Banking Support Officer position at CSB, please follow these steps:

1. Prepare your resume and a brief cover letter that outlines your interest in the position and highlights your relevant skills and experiences.
2. Ensure that your resume includes your contact information, educational background, work experience, and any relevant certifications.
3. In your cover letter, briefly mention why you're interested in joining CSB and how your skills align with the responsibilities of the role.
4. Email your resume and cover letter to [email protected] before COB Tuesday 24 March 2025.
5. Applications will be reviewed as they are received, and the vacancy may close before the advertised closing date if a suitable candidate is appointed. Early application is strongly encouraged.

If you have any further questions or need additional information, feel free to email Sharon Katoa on [email protected]

We appreciate your interest in joining our team at CSB and look forward to receiving your application!

ALL APPLICATIONS WILL BE HELD IN THE STRICTEST OF CONFIDENCE.